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Chief Administrative Office, Emergency Medical Services Agency and Emergency Preparedness & Response Division (EMSA), recommending the Board:
1) Make a finding in accordance with Section 3.13.030 of Ordinance 5116 that the work requires special skills and qualifications not expressly identified in County Classifications that are involved with the performance of the work; and
2) Approve and authorize the Chair to sign perpetual Agreement 6159 with FirstWatch Solutions, Inc., for the implementation, maintenance, and support of proprietary software for the purposes of aggregating and analyzing data from disparate information systems and tracking and identifying key data points to be used in evaluating, maintaining and improving the EMS System in an initial amount of $327,971.81 for the first five (5) years.
FUNDING: Maddy's and Richie's Funds.
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DISCUSSION / BACKGROUND
The mission of El Dorado County EMSA is to provide a cost-effective, sustainable, collaborative, and data-driven EMS system. Currently, EMSA has a number of sources of data, but no efficient and effective way of aggregating, analyzing, and verifying the data.
The FirstWatch System is an industry-standard in the EMS field for analyzing data and monitoring system performance. Implementing FirstWatch, specifically the Online Compliance Utility and FirstPass modules, will assist the EMS Agency in monitoring system performance, identifying trends (e.g. disease clusters, increases in specific types of calls, etc.), and improving continuous quality improvement processes, especially as they relate to the specialty systems of care. The Online Compliance Utility (OCU) module was specifically designed to automatically monitor contractual compliance in near real-time via a FirstWatch interface into Computer-Aided Dispatch (CAD) data. The OCU is created using a rules-based approach based upon contractual requirements that allow both contracted EMS providers, as well as the administrative oversight...
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