File #: 24-1353    Version: 1
Type: Agenda Item Status: Department Matters
File created: 7/15/2024 In control: Veterans Affairs Commission
On agenda: 7/11/2024 Final action:
Title: Veterans Service Officer (VSO) Brown reported that Veterans Service Representative (VSR) I Sharon Nue would be attending CalVet Phase II for her accreditation training. After she is accredited, she will be able to begin assisting veterans and helping to assist the other VSRs. Beginning in August, Senior Office Assistant (OA) Bonnie Steward will be attending the Veterans Affairs Commission (VAC) meetings with Administrative Technician Courtney Frame. Bonnie will be trained as a back up Clerk for the VAC meetings in the event Courtney Frame is unavailable to attend. Brown next reported that CalVet 6-Month Audit was coming to a close at the end of July. The Veterans Service Office had posted over $1.2 million in retroactive payments by the time of the VAC meeting and $203K in recurring monthly payments to veterans and their families in the community. Brown reported that VSR II Tisha Holy attended the California Association of County Veterans Service Offices Summer Conference as the VSO’s ...
Attachments: 1. Veterans Services Ex-officio Report July 2024
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Veterans Service Officer (VSO) Brown reported that Veterans Service Representative (VSR) I Sharon Nue would be attending CalVet Phase II for her accreditation training. After she is accredited, she will be able to begin assisting veterans and helping to assist the other VSRs. Beginning in August, Senior Office Assistant (OA) Bonnie Steward will be attending the Veterans Affairs Commission (VAC) meetings with Administrative Technician Courtney Frame. Bonnie will be trained as a back up Clerk for the VAC meetings in the event Courtney Frame is unavailable to attend. Brown next reported that CalVet 6-Month Audit was coming to a close at the end of July. The Veterans Service Office had posted over $1.2 million in retroactive payments by the time of the VAC meeting and $203K in recurring monthly payments to veterans and their families in the community. Brown reported that VSR II Tisha Holy attended the California Association of County Veterans Service Offices Summer Conference as the VSO’s proxy. She brought back information to assist the office with providing the best service to El Dorado County veterans. Next, Brown reported that for the month of July the office had 353 incoming phone calls, 72 scheduled appointments, and 165 walk-in visitors. Lastly, Brown reported that there had been no changes to services provided to the veterans in South Lake Tahoe by VSR II Tisha Holy.