Title
Chief Administrative Officer submitting the proposed El Dorado County Vision, Mission, and Customer Service Statement for discussion and approval by the Board. (Cont'd 10/31/06, Item 29)
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BUDGET SUMMARY:
Total Estimated Cost $
Funding
Budgeted $
New Funding $
Savings $
Other $
Total Funding Available $
Change To Net County Cost $
Fiscal Impact/Change to Net County Cost: Approval of the proposed vision, mission, and customer service statements will not have a fiscal impact.
Background:
Included in the Board of Supervisors goals for 2006 is the completion of a County strategic plan. An integral part of a strategic plan is the formulation of a vision statement and a mission statement to set the strategic direction for the organization. Please note that the County has neither a vision statement nor mission statement, although each County department has a mission statement.
Another goal of the Board of Supervisors for 2006 is the development of “a Countywide reputation for providing excellent customer service to all external and internal customers.” A task team of county employees has studied this issue and provided recommendations for improvements. One of those recommendations is the formulation of a customer service statement to articulate the County’s intention to provide quality customer service.
Reason for Recommendation:
In their book Built to Last, authors James C. Collins and Jerry I. Portas analyze the characteristics of long-lasting, visionary companies. One characteristic that is common to these companies is a dedication to a "core ideology" consisting of the organization’s core values (its essential and enduring beliefs) and purpose (the set of fundamental reasons for an organization’s existence). The core ideology helps to guide organizational decision making and to develop a sense of purpose for employees. The proposed vision, mission, and customer service ...
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