Title
Presentation by Wittman Enterprises updating the Board on its performance during the first year of providing ambulance billing services on behalf of the County's Emergency Medical Services (EMS) Agency.
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Fiscal Impact/Change to Net County Cost: N/A
Background: Since July 1, 2007, the County has contracted out ambulance billing services to Wittman Enterprises in an effort to improve the efficiency of billing activities for emergency services at a reduced cost. During the Department's budget hearings in June, the Board asked that Public Health return with a review of Wittman's performance over its first year of service and that it report back to the Board. Staff has requested that Wittman make that presentation. The most notable outcomes from contracting with Wittman over the past year were as follows:
A smooth transition of billing functions from the EMS Agency;
Monthly summary reports were received by County on time;
Prompt response from Wittman to all inquiries or requests for information ;
Demonstrated an excellent net collection rate (64.4%) of all outstanding ambulance bills;
Prompt and effective billing of services;
Interfaced well with County's Revenue Recovery; and
An overall satsifactory performance, as judged by Department staff.
Staff further reviewed Wittman's performance based on three categories: operational goals achieved, scope of work completed, and financial outcomes. In that order, staff's assessment of Wittman's performance was as follows:
Wittman substantially met the specific requirements outlined in the contract scope of work with some minor exceptions noted. Online access to its billing database allowed County's liaison to review all El Dorado County accounts for data entry accuracy and appropriate activity. The responsiveness of Wittmans senior management and technical support personnel has also been highly satisfactory.
The scope of work for the Wittman contract involves sixteen deliverables. Of those sixteen, thirt...
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