Title
Information Technologies Department recommending the Board adopt and authorize the Chair to sign Resolution 130-2023 amending the current Authorized Personnel Allocation Resolution 088-2023 to add 1.0 full-time equivalent (FTE) Information Technology Analyst I/II - Server Design and Administration in the Information Technologies Department.
FUNDING: General Fund, with partial cost recovery through the A-87 Cost Allocation Plan.
Body
DISCUSSION / BACKGROUND
The Information Technologies Department (IT) is requesting approval for the addition of 1.0 FTE Information Technology Analyst (ITA) I/II - Server Design and Administration position. The need for this position has arisen due to unforeseen challenges that have impacted the department's ability to effectively resource critical projects, security initiatives, and increasing workloads.
Vacancies and leaves within the Server Analyst team have strained the team's resources and impacted the ability to maintain essential operations. Additionally, the vacant ITA III position, which has been characterized as "hard-to-fill," has contributed to the backlog of projects and initiatives assigned to the team. As a result, the team is falling behind on the seven-year infrastructure refresh project and essential security enhancements.
Furthermore, the implementation of a range of policies and procedures has led to a substantial increase in workload across various areas of IT, including the Project Office, Security Program, and Infrastructure Support teams. This increased workload has created challenges in meeting our objectives and ensuring the secure and efficient functioning of our systems in support of our County departments. To address these pressing issues and prevent further setbacks, we propose the addition of an IT Analyst I/II role to the team. The primary responsibilities of this position will be to provide crucial support towards the significant migration efforts required to move 125-150 servers to ...
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