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Information Technologies Department recommending the Board authorize the Director of Information Technologies to accept and execute the updated Crowdstrike Falcon Complete Limited Warranty Agreement in conjunction with existing Purchase Order 24000924 for the retroactive term of March 4, 2024, through March 3, 2025.
FUNDING: General Fund.
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DISCUSSION / BACKGROUND
Since January 2018, the Information Technologies (IT) Department has used Crowdstrike Falcon advanced breach and endpoint protection services with Antivirus, Threat Intelligence, USB Device Control, and Threat Hunting capabilities. In March 2022, IT upgraded to Falcon Complete managed detection and response (MDR) services, which delivers 24/7 expert management, monitoring, and response for the Crowdstrike Falcon platform. The Crowdstrike Falcon security solution is an industry leader to stop advanced threats, including next-gen antivirus, endpoint detection through Falcon Insight, and threat protection with Falcon Identity. The Crowdstrike Falcon Complete team, available 24/7, uses Overwatch to manage threat hunting and ensures comprehensive security for our El Dorado County IT assets, remediating security incidents in minutes to minimize impacts to the County.
In February 2024, the Board approved the issuance of Purchase Order 24000924 for $155,878.90, per Quote Q-823645 for the renewal of Falcon Complete services and licenses for the term starting March 4, 2024, through March 3, 2025, to cover El Dorado County's endpoint licenses for 2,300 devices. Crowdstrike has recently made changes to the Falcon Complete Limited Warranty Agreement and has requested customers sign and return the updated Warranty Agreement. This is no-cost warranty for Falcon Complete customers. County Counsel has reviewed and approved the updated agreement. IT is requesting Board approval for the Director of IT to execute and return the updated Warranty Agreement to Crowdstrike. The warranty wording has been up...
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