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Information Technologies Department recommending the Board authorize the Purchasing Agent to approve and execute the updated Crowdstrike Falcon Complete Limited Warranty Agreement in conjunction with existing Purchase Contract 9896 for coverage through January 15, 2027.
FUNDING: There is no financial cost for this warranty update.
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DISCUSSION / BACKGROUND
Since January 2018, the Information Technologies (IT) Department has used Crowdstrike Falcon advanced breach and endpoint protection services with Antivirus, Threat Intelligence, USB Device Control, and Threat Hunting capabilities. In March 2022, IT upgraded to Falcon Complete managed detection and response (MDR) services, which delivers 24/7 expert management, monitoring, and response for the Crowdstrike Falcon platform. The Crowdstrike Falcon security solution is an industry leader to stop advanced threats, including next-gen antivirus, endpoint detection through Falcon Insight, and threat protection with Falcon Identity. The Crowdstrike Falcon Complete team, available 24/7, uses Overwatch to manage threat hunting and ensures comprehensive security for our El Dorado County IT assets, remediating security incidents in minutes to minimize impacts to the County.
In January 2026, the IT Department began using Crowdstrike to also provide Security Information and Event Management (SIEM) services for the IT Security Operations Center (SOC) by offering real-time analysis of the County's infrastructure and providing continuous monitoring of cyber threats through their Falcon Next-Gen SIEM services, including 365-day log retention and essential support services. In May 2026, the County increased their SIEM capacity to be able to pass all data sources into the SIEM to provide complete coverage for potential security events.
On September 27, 2026, Crowdstrike notified the County that their Falcon Complete LImited Warranty agreement has been updated to now cover Ransomware related events. The County needs...
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