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File #: 16-0141    Version:
Type: Agenda Item Status: Approved
File created: 2/8/2016 In control: Board of Supervisors
On agenda: 7/25/2017 Final action: 7/25/2017
Title: Information Technologies Department recommending the Board receive and file a status update relative to implementation of the Virtual Desktop Infrastructure Project. FUNDING: General Fund, with significant cost recovery in future year(s) through the A-87 Cost Plan.
Attachments: 1. 3A - PO201708903 3-21-17, 2. 2A - VDI update 2-28-17, 3. A - Staff Report VDI Project 03-22-16, 4. B - VDI Presentation-Final for BOS 3-22-16
Related files: 18-0469
Title
Information Technologies Department recommending the Board receive and file a status update relative to implementation of the Virtual Desktop Infrastructure Project.

FUNDING: General Fund, with significant cost recovery in future year(s) through the A-87 Cost Plan.
Body
DEPARTMENT RECOMMENDATION
Information Technologies Department recommending the Board receive and file a status update relative to implementation of the Virtual Desktop Infrastructure (VDI) Project.

DISCUSSION / BACKGROUND
Background:
The Information Technologies Department began looking at the implementation of VDI back in June of 2015. On March 22, 2016, the Board received a presentation and approved a three-year project to implement VDI throughout the County. The goal of the project is to provide a secure, flexible, and cost effective solution that the County can support and maintain over the long term.

Pilot Phase:
Phase 1 of the implementation plan included the acquisition of the initial hardware and software to support up to 200 users. During this phase the IT Department and our outside consultant attempted to build and transition the end-users of the Board of Supervisors, Parks, AQMD, and the Public Defenders offices to Windows 10. The end-user experience in Windows 10 was not stable and bugs with Windows 10 were being worked out by VMware. As a result, the project was stopped and re-engineered to transition end-users to Windows 7. This caused a 30 to 45 day delay in the rollout, but overall produced a much better end-user experience. By the end of Phase I, 61 users were converted.

Phase II:
In conjunction with the Building A & B renovations and moves, Phase II of the VDI rollout included the Chief Administrative Office, Human Resources, Risk, Auditor-Controller, and Treasurer/Tax Collector departments. While converting a significant number of end-users to the VDI environment, a noticeable decline in logon speed occurred. It was discovered that the initial hardware solution di...

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